CUSTOMER CARE

A Warranty is your protection against defective workmanship. It is not a guarantee of product life or more important, of proper support.

Slumberland offers a 1 year Guarantee and a 9 year Service Waranty:

The Guarantee period is covered by a full factory guarantee against faulty workmanship and faulty materials. This does not extend to normal wear and tear or damage caused by abuse, misuse or negligence.

A service warranty period is the period outside of the guarantee period where the cost of replacement is borne by the customer on a pro rata basis for the remainder of the service warranty period.

In the unlikely event that a manufacturing fault develops during the warranty period, inform the retailer from whom you purchased the product, with the nature of your complaint.

The retailer will require the following:

  • Product name (found on your mattress label)
  • Date and proof of purchase (have your invoice at hand)
  • Description of the complaint

If you have any additional warranty queries, please contact us for assistance:

South Africa Toll-Free No:
Head Office:

Or complete the below form to have one of our Customer Service Consultants contact you:

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